Case Study / Education

Reshaping an intranet for 8,000 employees

Staff hub project for the University of Melbourne.

“Avion’s support through this transformative project at the University was amazing. The way they responded and evolved to the demands of hundreds of stakeholders over a long period of immense change within our organisation was unwavering and incredibly professional. Time and time again they provided high quality content and advice while showing great patience and fortitude in the face of a very difficult project.”

— Andy Marais, University of Melbourne, Prospect and Communications

Two women outside a University of Melbourne lecture.

Project snapshot

400%

increase in page views

18

months

3,000

The who, why and how

Project overview
Before the Staff Hub project, the University of Melbourne’s staff information was fragmented across all of the University’s different schools. We were tasked with consolidating this into one central Staff Hub – a single source of truth for 8,000 staff across a large, complex organisation that needed to remain usable, navigable, and consistent.

New staff hub directory page with clearer information architecture.

Challenge

TLSS
Staff couldn’t find critical workplace information because it was scattered across dozens of school-specific sites with inconsistent naming, structure, and quality.

The University needed to:

consolidate information from multiple schools into one cohesive intranet
create consistent structure and navigation across 3,000 pages
maintain clarity during a period of significant organisational change
work with hundreds of stakeholders with competing priorities
establish governance for ongoing content management

Approach

Content auditing

Information architecture development

Content strategy

Copywriting

Copyediting

Over 18 months, we worked with hundreds of stakeholders to audit existing information, develop the Staff Hub’s information architecture, and write thousands of pages in Word and SharePoint.

The University underwent considerable organisational change during the project. We worked with four different project managers and evolving stakeholder needs, requiring flexibility, strong governance, and a structured content approach to maintain clarity and consistency across the expanding content ecosystem.

Before

The new Staff Hub interface demonstrating the updated information architecture.

After

Project delivery and outcomes

The new Staff Hub delivered a 400% increase in monthly page views, improved information clarity, and stronger cohesion across the University of Melbourne’s schools. It now serves as a central, trusted resource where staff can easily find information, complete tasks, and stay informed.

Like what you’ve read? See our work in action

From full website migrations that bring purpose and vision to life to turning complex research into landmark national conversations, we help organisations transform complexity into clarity and impact.

Working with Children Check, Victoria

Government

A computer in a corporate office shows off the new American Board of Radiology website.

American Board of Radiology (ABR)

Health

The Victorian Department of Health

Health

Let's talk content

Need a fresh perspective? Talk to our team.

Our hot takes, straight to your inbox

Subscribe and join hundreds of readers just like you.