Guest: Luke Lindsay | Host: Natalie Khoo
As CEO of Lifeline Direct, Luke Lindsay oversees a network of 3,000 crisis support volunteers answering around 3,500 calls daily. He also spends a lot of time thinking about one question: what if we could intervene earlier? In this episode, we chat to Luke about why people in crisis are going online to seek help, the critical importance of language in reducing stigma, and why co-design with lived experience is the key to getting mental health comms right.
For Leo Patterson-Ross, housing became a mental health issue the day he met a palliative care patient who had nowhere safe to go home to. Now leading the Tenants Union NSW, Leo talks about the psychological toll of insecure housing, what it takes for a small team to serve over a million renting households, and how clear, accessible content can support people in crisis.
During COVID, David Hoy put on PPE and joined his frontline teams on the wards. Now a Portfolio Executive at Amplar Health, he reflects on his journey from hospital orderly to senior leader, and why great communication has more to do with listening than knowing every answer. David shares how he stays calm under pressure, how patient stories strengthen business cases, and how collaboration leads to better outcomes for patients and staff alike.
From quirky idea to national movement, Mullets for Mental Health has raised more than $13 million and opened up conversations men often avoid. Tom Farrar from the Black Dog Institute explains how user-generated content powered the campaign, why creating a space men felt they owned mattered more than polished branding, and how humour and empathy can literally change lives.
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